Return Policy

RayovacDirect.com is dedicated to your satisfaction with the products you purchase from us.  We pride ourselves on quality products and outstanding service. In the event you encounter an issue with one of our products, please review the following information outlining the RayovacDirect.com Return Policy.

Please note: This policy covers all non-defective return requests.  Products found defective are covered under a separate warranty policy/protection.  For specific information regarding warranty protection, please review our Warranty Policy.

Return requests must fall under the following guidelines:

1. Proof of purchase is required
2. Return requests must be received by RayovacDirect.com within 14-days of receipt of product(s)
3. Return shipments must be received by RayovacDirect.com within 45-days of receipt of
   product(s)
4. Merchandise must be in unused, unopened and resalable condition
5. Refunds will be issued relative to original payment method

Return Request Procedure

1. Please inspect all packages carefully.  Please keep all packaging materials, including interior and exterior containers.

2. Please contact our Customer Support team at 1-877-228-8374, or by e-Mail at rdcustomersupport@RayovacDirect.com with the following information:

1. Name
2. Order Number
3. Product Number
4. Quantity
5. Phone Number
6. E-mail
7. Reason for Return

A RayovacDirect.com representative will contact you to discuss your claim and provide specific return instructions.