Service FAQs
Can I change my account information?
Yes, go to My Account.
How do I create an account?
It's easy! Once you have started the checkout process, you will be asked if you would like to save your information to an account. The next time you shop RayovacDirect.com you can sign in and use your saved information and view your order history.
How do I unsubscribe from your newsletter Directly Speaking?
Go to My Account. In the Account & Contact Info unselect *OK To Email" checkbox and click Update Account. You may also select the hyperlink 'unsubscribe' on the bottom of an e-mail.
What is your toll free number?
1-877-228-8374
What is your mailing address?
RayovacDirect.com
925 Walnut Ridge Dr.
Hartland, WI 53029
Who do I send e-Mails to at your company?
Please send e-Mails to Customer Support
e-Mail: rdcustomersupport@RayovacDirect.com
Does RayovacDirect.com have a privacy policy?
Please feel free to read our Privacy Policy here.
What are your hours of operation?
Customer Support Representatives are available 7:30 a.m. - 5:30 p.m. CDT, Monday through Friday.
What is your general contact information?
Phone:1-877-228-8374
Hours: 7:00 a.m. - 7:00 p.m. CDT
Email: rdcustomersupport@rayovacdirect.com
What are the steps required to obtain tax exempt credit?
If you're a tax-exempt entity, you can take advantage of your tax-exempt status by calling Customer Support at 1-877-228-8374. Prior to processing your tax payment refund, you will be required to fax us your state tax-exempt certification and a purchase authorization. Although we keep a record of proof of your exempt status, you must contact us regarding each tax-exempt purchase to receive the applicable tax credit.
Are there any legal restrictions on shipping batteries?
We are only able to ship lithium products via UPS Ground due to safety reasons.
What happens when an item is backordered?
A backorder occurs when an item that you ordered is unavailable in our warehouse. You will be contacted by RayovacDirect.com Customer Support if your ordered item is on backorder. Please note: The item may not have been available either when you ordered it originally (we couldn't update the website fast enough!) or another customer placed an order ahead of you and may have depleted the available inventory.
My order never arrived! What should I do?
Don't panic! In the My Account section, look in the “Order/Billing History" section for your tracking number. You can also find your tracking number on the email which was sent to you confirming your order. With your tracking number, you can check with UPS (www.ups.com) to confirm that your packages were delivered.
How do I check my order status?
The status of all your orders can be found in the Order/Billing portion of the My Account section. Please note that if you did not sign up for an account during the checkout, you will not be able to check the status of your order online. You can still check order status by contacting Customer Support at 1-877-228-8374 , with your Order Number and Customer ID from your receipt.
How do I track my order?
To track your order, enter your tracking number at the UPS website (www.ups.com).
How can I view my order history?
A complete history of all your orders is located in the Order/Billing portion of the My Account section. Please note that if you did not sign up for an account during the checkout, you will not have the ability to record orders and review order history. In this case, please contact Customer Support at 1-877-228-8374, with your Order Number and Customer ID from your receipt.
Can I cancel my order?
Due to our commitment to process orders as quickly as possible, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause. If you have already completed the checkout process and no longer need the item you ordered, please view our Return Policy.
Can I make changes to my order?
Once an order has begun processing or has shipped, the order is no longer editable. View our Return Policy.
How quickly does my order ship and when will it arrive?
Most orders ship within 1 business day, and standard delivery times range from 3-7 days for most US destinations. Some locations may take up to 10 days.
Will I receive an order receipt/invoice?
Yes, you will receive order confirmation immediately after placing your order. Once your product is ready to leave our RayovacDirect.com warehouse, you will receive an e-mail that contains the appropriate shipping information. Your invoice is available for reprint in the My Account section. Please note: if you did not sign up for an account during the checkout, you will not be able to reprint your invoice online. To have a reprint sent to you, contact Customer Support at
1-877-228-8374 with your Order Number and Customer ID from your receipt handy.
What should I do if an item is missing from my order?
We process hundreds of orders daily, so occasionally a mistake will happen. Please notify us if this does occur, so that we can promptly correct the mistake. Sometimes orders are shipped in separate packages, please log into your account to check the status of your order in the My Account section. Be sure that all of the items in your order have shipped already. If your order displays your tracking numbers, check with UPS (www.ups.com) to confirm your packages were delivered.
Will I get an email confirmation?
Yes, you will receive an email confirmation. Please note: If you did not sign up for an account during the checkout, you will not be able to check the status of your order. Please contact Customer Support at 1-877-228-8374, with your Order Number and Customer ID from your receipt.
Can I get an electronic newsletter?
Yes. You can sign up for our e-Newsletter Directly Speaking on the site. The sign up area is on the left side of the screen underneath the main product navigation bar.
Will I be charged a sales tax?
Sales tax is calculated for all states.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express.
What are my payment options?
We accept Visa, MasterCard, Discover, and American Express.
Do you accept personal checks or money orders?
We accept Visa, MasterCard, Discover, and American Express.
When will I be charged?
You will not be charged until the product ships.
How long does it take to process my return/exchange/refund?
Please see our Return Policy.
Wrong item, what do I do?
Please see our Return Policy.
Defective item, how can I get a replacement?
Please see our Return Policy.
Is RayovacDirect.com secure?
RayovacDirect.com is protected by VeriSign and by ScanAlert HACKER SAFE.
What are cookies?
Cookies will save login and "shopping cart" information to make your next trip to RayovacDirect.com more efficient. Cookies are not bad; they store information on a user's computer by a Web Browser at the request of software on the web site. Web sites use cookies to recognize users who have previously visited them. The next time the user accesses that site, the information in the cookie is sent back to the user so the information displayed can vary depending on the user’s preferences.
What do you do with my information?
Your information will simply provide efficiencies for your next order. We do not sell, rent, or share information about our customers.
Is my information safe on your site?
Shopping online at RayovacDirect.com is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure server SSL (secure socket layer) encryption technology, shopping online with us is much safer than using your credit card at a regular store or restaurant. Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at RayovacDirect.com is backed by our security guarantee - if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. If, through no fault of your own, the credit card provider finds credit card fraud but does not completely waive your liability, RayovacDirect.com will reimburse you for the remaining liability up to a maximum of US $50.00. This guarantee applies to credit card purchases made using the RayovacDirect.com secure server. Furthermore, you can be assured that the information you give us is private. We do not sell, rent, or share information about our customers.
How long does it take to fulfill and ship my order?
When you place your order on RayovacDirect.com, we will fulfill and ship your order within 24 hours (business days Monday–Friday; US addresses only).
Can I opt not to have my information saved on your site?
Yes, you can purchase without setting up an account, however you will not be able to login to check order status nor order history.
Where does your product ship from?
RayovacDirect.com
Waukesha, WI 53186
Do you ship internationally?
Currently we only ship to the 50 US states.
Can I choose between UPS, FEDEX and USPS?
Currently, UPS is our only carrier.
Can I have my order shipped overnight?
Yes. Overnight shipping is available via UPS.
If my Rayovac battery fails and I replace it with another brand, do I get money back from RayovacDirect.com?
Please see our Return Policy.
What type of warranty do you have on your items?
Please see our Warranty Policy.
Do I need my original purchase receipt for the warranty to apply?
Yes, you can find history in the My Account section. Please note: if you did not sign up for an account during the checkout, you will not be able to view your order history. Please contact Customer Support at 1-877-228-8374 with your Order Number and Customer ID.
If there is no receipt and no date on the battery, how do I tell if it’s old?
Please contact Customer Support at 1-877-228-8374.
